Advanced Certificate in Service Customer Service Metrics
-- viewing nowThe Advanced Certificate in Service Customer Service Metrics is a comprehensive course designed to enhance your expertise in measuring and improving customer service. This certification program focuses on the importance of customer service metrics, their analysis, and practical implementation to drive business growth.
6,283+
Students enrolled
GBP £ 149
GBP £ 215
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• Service Metrics Fundamentals
• Key Performance Indicators (KPIs) in Customer Service
• Measuring Customer Satisfaction (CSAT)
• Net Promoter Score (NPS) & its Importance
• Understanding Customer Effort Score (CES)
• Analyzing First Response Time (FRT) & Average Handling Time (AHT)
• Quality Assurance (QA) Metrics in Customer Service
• Monitoring Service Metrics Over Time & Setting Targets
• Leveraging Data Visualization Tools for Metrics Analysis
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate