Professional Certificate in Hospitality Guest Relations Training
-- ViewingNowThe Professional Certificate in Hospitality Guest Relations Training is a comprehensive course designed to enhance your skills in the hospitality industry. This program emphasizes the importance of guest relations, a critical aspect of hospitality services that can significantly impact customer satisfaction and business reputation.
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GBP £ 149
GBP £ 215
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โข Unit 1: Introduction to Hospitality Guest Relations
โข Unit 2: Effective Communication Skills in Hospitality
โข Unit 3: Conflict Resolution and Problem Solving
โข Unit 4: Cultural Awareness and Sensitivity in Guest Relations
โข Unit 5: Hospitality Sales and Marketing Techniques
โข Unit 6: Customer Service Standards and Expectations
โข Unit 7: Handling Customer Complaints and Feedback
โข Unit 8: Personal Presentation and Professional Etiquette
โข Unit 9: Upselling and Cross-Selling in Hospitality
โข Unit 10: Utilizing Technology in Guest Relations
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