Global Certificate in Service Strategy Essentials Management
-- ViewingNowThe Global Certificate in Service Strategy Essentials is a comprehensive course designed to empower professionals with the necessary skills to excel in service strategy management. This course highlights the importance of service strategy in today's business landscape and its role in driving customer satisfaction, loyalty, and long-term profitability.
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Unit 1: Introduction to Service Strategy Essentials
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Unit 2: Service Blueprinting
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Unit 3: Customer Journey Mapping
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Unit 4: Service Design Principles
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Unit 5: Service Propositions and Value Proposition Design
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Unit 6: Service Pricing and Cost Management
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Unit 7: Service Metrics and Performance Measurement
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Unit 8: Customer Experience Management
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Unit 9: Change Management and Service Innovation
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Unit 10: Digital Transformation and Service Delivery
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